Category Archives: message

Advertising: is the very name boxing us in?


All my working life my passport has said Advertising under profession. Every time I enter England they ask me what I do and recently I’ve begun to hesitate. It used to be so clear. We made commercials and we made print ads – we were in advertising.

But what is it now? Can we really call it advertising when we do SEO or make websites or post videos or send emails or build the biggest mobile phone in the world or write scripts for telemarketers or track you on your cellphone? Is this advertising – is it marketing?

Are we held back because of the box of the business we thought we were in? Is the word “Advertising” constricting our thinking? What about the people who make TV shows or movies with Minis in them or Johnny Walker or Miller beer – are they in advertising? Or marketing?

What is the box that we have to think outside of? What is inside it and what is outside it? At a NYMIEG panel recently someone was talking passionately about thinking outside the box and the very very smart moderator Juliet Powell said quietly, “I didn’t think there was a box any more.”

The Great God Positioning


The obsessive search for the Perfect Positioning can often cloud your ability to see what it is you really need to do. Searching for the perfect Positioning become the grail, whereas it is only one tool for achieving your real goal.

So what is that real goal? Is it a revenue target? Is it a “quality of client” target? Is it about profit margins? Presumably these are what is really important to you. But those goals are often being sidelined to spend time worshiping the Great God Positioning.

Here is another way to think about it. Start by visualizing what you want to achieve (revenue, better clients) and work back from that. Ask yourself who can help you achieve it. Figure out what you need them to do to help you. Put yourself in their place and make a smart guess at what they might be wanting. Now you have a way to imagine what you have to tell them, to get them to do what you want them to do.
Work backwards from these questions and answers and you will find the Positioning much easier to nail, and meanwhile you will be clearly aiming at the real goal.

Clients and the Creative Process

Thanks to Paul Cappelli for bringing this must-see video to our attention.

What if there were no STOP signs and a major corporation was charged with creating one…

Click here to see: The Creative Process

Result: Booked Solid!

Remember the film director from our post in December? He had let his TV commercials business lapse for some years while he wrote and directed a feature (lots of star power, theatrical release, DVDs etc).

Now he wanted to get back to doing some advertising work while he was getting more films off the ground. I helped him do just this. Here is what he wrote me:

“I want to give you an update. Since we [worked together] in the late fall I have not stopped working. I have been booked solid. I shot nine new spots in the last eight weeks.

Being able to shoot with the confidence of knowing my strengths has been a great pleasure. I have never had a run this strong.

I would like to do more work together, both commercially, but for my film career as well. Your insights have been a great focusing tool.”

Congratulations to him – we love to hear these success stories of people getting to where they want to be.

Pop Quiz

1. What is your company’s most successful piece of communication?

2. Who was it aimed at?

3. What did you want them to do when they received – saw/heard/read/smelled/felt it?

4. Did they?

5. What makes it successful?

Now here is the question that really counts:
What can be learned from the answers to questions 1-5?

Know what you do best

When you want a great pizza you go to the best pizza parlor. When you want a good steak you know where to go. That great steak and the great pizza are certainly not found in the same place.

Your clients view you the same way. They are looking for the best of something in particular. So you have to make choices and be clear when you express them. Emphasize your strengths and be clear about the value you offer. Decide how broad or specific your niche is. (are you Target or Waterfilters.com?) Some of this decision will depend on your what you like doing and what you’re good at. But a big piece of it must depend on a good understanding of how your client thinks when he/she’s buying. If you don’t know how or what your client is thinking, then finding that out is your Marketing Job One.

At Pollock Spark we say we serve “leaders of creative businesses, large and small”. Is this too broad? Too narrow? We’ve helped partnerships made up of creatives and business guys. We’ve helped film directors and film editors where the company is just one person. What they all have in common is that they are creatively driven businesses. What do you think?

Your brand is …

Your brand is the result of 1000 small gestures.

I met recently with the head of a company who told me how their brand had been blue and yellow, but last year they changed it to blue and brown.

“Blue and yellow” is probably not their brand. Their brand is the picture of them that their clients, investors and staff hold in their heads and their hearts.

Your company’s brand is the sum of the way your phone is answered, what is found on your website, how you react to a complaint, the quality of your ideas and work of course, your positioning and value proposition, your pricing, what your clients say about you, the cleanliness of your coffee room and on and on and on.

The ideal is for all those things add up to the picture that you want your clients, investors and staff to hold. If they don’t, then you have 1000 things you can tweak to get to where you want to be. One of them may be the color of your logo – but it is almost certainly the first one you should be thinking about.

Barry Diller’s Mouthfuls

Barry Diller, recently the nation’s highest paid executive, is breaking up his
IAC/InterActiveCorp.

“While we have created a lot of value,” Mr Diller said, “I have always believed that our complexity and many mouthfuls of sentences to explain who we are and what our strategy is have hampered clarity of understanding with all our constituencies, including investors.”

Could this be true of your company too?

How we identify your Main Message

The key to an effective marketing plan is an intelligently crafted and consistently used Main Message. This must be informed by a company’s unique capabilities, its goals and an understanding of its clients and competitors. It will be the idea expressed at all touch-points: from website to portfolios, from samples to sales presentations, from PR to the way the phones are answered.

Pollock|Spark uncovers the unique strengths and goals of a company and creates a compelling and focused Main Message to be the foundation of all their communications.

Here’s how we do it for a typical creative company. This plan is fully adaptable to work for individual creative talents or for larger organizations

“Who do they think they are? And who do they want to be?”
Internal inquiry:
Pollock|Spark conducts in-depth interviews with key principals/staffers to discover the company’s strengths relative to its competitors, the talents and services it offers, and their hopes and dreams. These interviews are face-to-face for best results and greatest insight. A review of the company’s work and a marketing audit are conducted.

“Who do their clients think they are, and what are they looking for?”
External inquiry:
Pollock|Spark conducts telephone interviews with selected clients. These interviews will uncover their views of the company’s capabilities and their level of satisfaction with performance and product as well as whom they regard as the company’s competition.

Insights: Main Message
Pollock|Spark brings fresh eyes and objectivity to what it has learned. The company’s Main Message is crafted from our insights and is informed by our years of experience. This is not a tag line or a piece of advertising – it is an expression of the company’s unique value proposition and it will be used as the basis for all communications. In most cases it can be used as a brief “elevator speech” to describe the company. A report of the top-line findings and analysis will also be provided.

Projected Timeframe
The complete process usually takes around four weeks. The time is dependent on availabilities for interviews.

Deliverables

Main Message
Top-line findings and analysis report

Fees on request

Brainstorming sessions
Facilitated half-day brainstormings on a selected topic can be most valuable. These include such favorites as:
* Incorporating Message into the company’s DNA
* Communications/marketing planning
* Focusing the creative offering

About Pollock|Spark
Pollock|Spark, A Catalyst for Creative Businesses, is a management and strategic
consultancy that helps creative businesses to focus their vision and grow. We help make running a business fun again. To learn more, visit us at www.pollockspark.com

What Pollock|Spark clients have said:
“Michael (Pollock, Pollock|Spark) has a very strong ability to focus deeply on a company and draw out important, often overlooked, issues. His suggestions for next steps and action plans are excellent. Michael has been instrumental in helping us clearly define goals and working towards achieving them.”
David Gioiella, Partner, Northern Lights

“The Pollock|Spark report has served as a trusted guide for the board of directors and the professional staff. It has helped navigate the substantial structural and behavioral changes the association has gone through, helped change the way AICE conducts its business and the way it informs and engages its membership. The difference has been extraordinary. From the attitude of the board to the renewed sense of purpose of the membership, AICE is a reinvigorated association thanks in no small part to the careful and insightful work of Pollock|Spark.
Burke Moody, Executive Director, AICE

“(Pollock|Spark) navigated a potentially difficult internal political situation at our company very well (difficult because of the self-perception differences between the partners), advertised your services accurately and delivered an analysis that is relevant, clear and integral to creating forward movement.”
David Starr, Partner, Curious Pictures

Ask us for a quote – we would love to help you.

Message and positioning are a natural fit

The pollock|spark team created a positioning and message for The Cooke Center (on behalf of The Cyrano Project.) Here is what the happy client said:

“Working with (them) was a pleasure. They did not come in and impose their vision, but helped us to articulate ours. They facilitated the creation of a central message and positioning for our organization that seemed natural and organic, something that grew from who we are, rather than something grafted on.”

Michael Termini, President, Cooke Center for Learning and Development, NYC

Let us help you create or refresh your company’s positioning so that you can strengthen your communications and get more business.