Category Archives: positioning

Your special-ness

We all believe we’re really good at what we do. And we’d better be able to convey our special value to clients and hirers. Otherwise how will they find out?

When we discover a new company don’t you, as I do, head for the About page to see what sets them apart? And typically we are told confidently how they practice their craft the way it should be done – the implication being that no-one else has ever figured that out. “We love what we do,” they say. “We care passionately about quality. We listen to our clients. Our clients are happy.” About pages, and so many resumes, are full of worthy and unquestionable virtues.

But where this falls down is when everything claimed is indistinguishable from what everyone else in the field is claiming. Which is often.

Try this: take your name off the top and put a competitor’s name there. Could they be saying the same things?

Put yourself in the mind of a hirer who sees that everyone claims the same passion for excellence, blah blah. They are stymied. How to make a choice? The “passion for excellence” language has been neutralized. It’s reduced to being the price of entry. And then there are so many resumes where the language has simply been cut and pasted from the job specs. Guess how many other applicants thought of doing that!

Aha you say – they will look at our chronology (or portfolio or whatever) and immediately they’ll see that our department was bigger, our casting was better, how elegant our work is and so on. I am sorry to tell you this, but once you pass a certain level of professionalism, most hirers don’t see the nuances you see. They look at all this and your employer or client list and they go, “That’s nice – they can do what I need. But so can these 10 others, so how should I decide? How hard do I have to work to spot the real differences?”

So how can you help them make the decision to hit Reply or Contact? What do you know about what they are looking for? About who else they are looking at? About what is going on in the company? Try and intuit what your competitors are saying about themselves. How can you distinguish yourself if you don’t know what you are distinguishing yourself from?

In so many cases very talented people are wondering why their career is not doing better. Well the days of just “hang out a shingle and people will beat a path to you door” are over. Getting the attention of the right people depends on more than just waving your hand in the air, it involves understanding yourself and the ecosystem you work in so you can see how to set yourself apart and convey your specialness.

Career Development: You should never have nothing to do

As seen in Cynopsis Classified Advantage

You should never have nothing to do.
By Michael Pollock

Have you ever found yourself feeling discouraged in that awkward period after you’ve sent out your pitch letters and resumes – and while you’re waiting for those hoped-for responses, the ones that are bound to be coming soon?

Here is a simple and enormously valuable way to keep up the momentum – and your spirits – and keep advancing in your career development. Use your own unique and acute understanding and insight of your industry sector to write a White Paper that lays out what in your view are the likely next developments in your field. Base it from your own history and your own skills so that it is something that only you can write.

Hit the keyboard without fear, starting with the invaluable brain-dump of the sh-tty first draft, untroubled by considerations of grammar, spelling or organization. Frame it from the angle that you see it. It will make it easier if you have a specific reader in mind, and write as though you are talking to them.

Read the trades. Follow the trends. Go to industry events. Think big-picture about your sector. Each article you read or conversation you have will get your brain cranking, and all of this will sharpen your own thinking and make you more interesting and more valuable.

Your White Paper could become a manifesto for your career goals. If and when you publish, it should proactively set you up as a thought leader. I very much hope that you will feel that you can publish it – maybe as a starter piece for your new industry niche blog – or by submitting it to one of the publications you have been using for research. And I don’t want to hear you say gloomily that no-one will read it. You will be amazed! And the more you are thinking about the issues and the evolution of your sector, the smarter you will become and the stronger you will be at your interviews when the time comes.
You should consider all this research and writing to be a key part of your job: that job which I define as “developing your own career path.” When you get up in the morning you will always have this project to work on, with you yourself as the demanding client.

So now how could you possibly have time to sit around and be discouraged? Just because you don’t have a new job prospect in the pipeline, or you are dragging yourself to a day-job you can’t bear any more – despite these factors, you still have your own job to do. If I may be blunt, thinking there is nothing to do when you get up in the morning displays a lamentable lack of imagination.

What are you working on?


It’s hard for many creative people to talk about their own work. But if you know what you are good at – and you truly are excited by it – you can usually make a compelling case to someone else that it is worthy of their attention.

But to talk about what you are good at in the abstract can be really tough. I suggest that you always have an answer to the question: “What are you working on right now?” You should always have a project on the go – if only because you are pushing your limits, or trying something new or just plain driven. It can be a commissioned project or it can be something you are doing for yourself – just have something going on at all times that moves you.

If your project is a work that you truly care about then you will enthrall me with your description of what it is – how it works – what it’s going to look like – how you are going about it – whatever aspect of it is on your mind.

This will serve the dual purpose of keeping your creative juices flowing and giving me, and others, a way to understand you and your thinking and your point of view. I always get the best answers from people when I ask them “What are you working on right now?.” A specific answer can speak so much more eloquently than a general philosophical answer. (Though you absolutely do need to understand the foundation of what drives you and what your work represents – get in touch and we can talk about that if you like)

If you don’t have an answer right now to “What are you working on?” – well that must be because you are just starting something new – so in fact you do have an answer don’t you! It’s never too late to start.

The Great God Positioning


The obsessive search for the Perfect Positioning can often cloud your ability to see what it is you really need to do. Searching for the perfect Positioning become the grail, whereas it is only one tool for achieving your real goal.

So what is that real goal? Is it a revenue target? Is it a “quality of client” target? Is it about profit margins? Presumably these are what is really important to you. But those goals are often being sidelined to spend time worshiping the Great God Positioning.

Here is another way to think about it. Start by visualizing what you want to achieve (revenue, better clients) and work back from that. Ask yourself who can help you achieve it. Figure out what you need them to do to help you. Put yourself in their place and make a smart guess at what they might be wanting. Now you have a way to imagine what you have to tell them, to get them to do what you want them to do.
Work backwards from these questions and answers and you will find the Positioning much easier to nail, and meanwhile you will be clearly aiming at the real goal.

How I know this economic mess is all going to work out okay


So here is why I feel really good about the way things are going to turn out. It’s because of what I hear every day from my amazing clients (you know who you are – I applaud you!).

If their commitment to a successful business future is any indication – and I am sure it is – then all across the US individuals and business owners in the creative industry are rethinking and retooling and repositioning and doing what it takes to get themselves launched on the path to future successes.

There is no sitting around and looking for bailouts and blaming the economy here. They are so positive and determined and working so hard. They look at what is going on and see opportunity – even create opportunity. This undaunted energy tells me that between us all we will indeed put our economy back together.

It’s been pointed out that during the dotcom bust Apple launched the first ipod and in the US alone more than ten other disruptive innovations started during the same period. Sam Palmisano, the head of IBM, said he was sure that new leaders would emerge from the current calamity who will “win not by surviving the storm by by changing the game”.

As a new client just wrote me excitedly, “I guess I am already opening myself to more possibilities”. This is the stuff that is going to make it all turn out okay.

Result: Booked Solid!

Remember the film director from our post in December? He had let his TV commercials business lapse for some years while he wrote and directed a feature (lots of star power, theatrical release, DVDs etc).

Now he wanted to get back to doing some advertising work while he was getting more films off the ground. I helped him do just this. Here is what he wrote me:

“I want to give you an update. Since we [worked together] in the late fall I have not stopped working. I have been booked solid. I shot nine new spots in the last eight weeks.

Being able to shoot with the confidence of knowing my strengths has been a great pleasure. I have never had a run this strong.

I would like to do more work together, both commercially, but for my film career as well. Your insights have been a great focusing tool.”

Congratulations to him – we love to hear these success stories of people getting to where they want to be.

Pop Quiz

1. What is your company’s most successful piece of communication?

2. Who was it aimed at?

3. What did you want them to do when they received – saw/heard/read/smelled/felt it?

4. Did they?

5. What makes it successful?

Now here is the question that really counts:
What can be learned from the answers to questions 1-5?

Pricing tip (thanks to Calvin Klein)

A wonderful and insightful story from Ingrid Sischy’s portrait of Calvin Klein in the latest Vanity Fair.

Apparently as a child, Klein used to visit his dad’s grocery store. He noticed that there were grapefruits in two different bins – one lot priced at 29c a pound and one lot priced at 49c a pound.

He asked his father what was the difference between them. His father apparently just shrugged and said, “Some people like to pay 29 cents and some people like to pay 49 cents.”

How to price your services

There’s a wonderful story in Ingrid Sischy’s Vanity Fair portrait of Calvin Klein. As a child, Klein used to visit his dad’s grocery store. He noticed that there were grapefruits in two different bins – one lot priced at 29c a pound and one lot priced at 49c a pound. He asked his father what was the difference between them. His father apparently just shrugged and said, “Some people like to pay 29 cents and some people like to pay 49 cents.”

Know what you do best

When you want a great pizza you go to the best pizza parlor. When you want a good steak you know where to go. That great steak and the great pizza are certainly not found in the same place.

Your clients view you the same way. They are looking for the best of something in particular. So you have to make choices and be clear when you express them. Emphasize your strengths and be clear about the value you offer. Decide how broad or specific your niche is. (are you Target or Waterfilters.com?) Some of this decision will depend on your what you like doing and what you’re good at. But a big piece of it must depend on a good understanding of how your client thinks when he/she’s buying. If you don’t know how or what your client is thinking, then finding that out is your Marketing Job One.

At Pollock Spark we say we serve “leaders of creative businesses, large and small”. Is this too broad? Too narrow? We’ve helped partnerships made up of creatives and business guys. We’ve helped film directors and film editors where the company is just one person. What they all have in common is that they are creatively driven businesses. What do you think?