“In today’s gig economy, where jobs have been replaced by “portfolios of projects,” most people find themselves doing more things less well for two-thirds of the money. They—we—text each other we’re “crazed.” Then comes a frenzy of activity accomplishing nothing much. Much of the working day is spent papering over a job half done from the day before. Voicemails vanish into the void. Messages from colleagues, to say nothing of friends, are buried forever under the email avalanche. Everywhere you turn, people feel stranded by holes in the chain of command. No one has time, in all the hyper-connectivity, to talk about the details, the structure, the unglamorous granularity of how things get done.”
These words from Tina Brown at Daily Beast in an article about the ACA rollout disaster. Sound familiar? Sure does to me.